Refund Policy

If you purchase a new paid Duevia subscription and decide that Duevia is not right for you, you may request a full refund of your initial subscription payment within 30 calendar days of the original purchase.

Paid subscriptions renew automatically according to the billing interval you selected unless they are cancelled before the next renewal date. You can manage or cancel your subscription through the billing portal available from your Duevia account.

Renewal payments are generally non-refundable once processed, except where required by applicable law, in cases of duplicate or incorrect charges, or where a refund is otherwise approved.

Cancelling a subscription prevents future renewal charges. Unless otherwise stated, you will continue to have access to your paid plan until the end of the current paid billing period.

Duevia payments are processed by Paddle, our Merchant of Record. You may request billing assistance or a refund through Paddle’s buyer support services, or contact us at support@dueviaapp.com and we will assist you.

Approved refunds are processed by Paddle and returned to the original payment method. The time taken for the funds to appear may depend on your bank or payment provider.

Nothing in this Refund Policy limits any refund, cancellation, withdrawal or other consumer rights that cannot legally be excluded under applicable law.

We may decline refund requests where permitted by law in cases involving fraud, refund abuse or misuse of the service.

Duevia is provided by Christos Panayides and operates as a product within the Aegean Astraea portfolio.